Rallied AI

Rallied AI is a groundbreaking AI technician designed specifically for Managed Service Providers (MSPs). It autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets by seamlessly connecting to your entire tech stack. Rallied allows teams to interact with it through popular communication platforms like Slack and Microsoft Teams, making it feel like a real coworker. The primary value proposition of Rallied AI is to alleviate the workload of your high-skilled technicians, enabling them to focus on strategic projects that drive business growth. By automating routine tasks such as password resets, account unlocks, and onboarding processes, Rallied significantly reduces operational costs and improves efficiency. With Rallied, MSP owners and service managers can optimize their resources while enhancing service delivery.

Autonomous Ticket Resolution

Rallied AI autonomously resolves L1 and L2 tickets, handling common issues like password resets, account unlocks, and permission changes. This feature ensures that routine tasks are completed efficiently without needing human intervention, freeing up valuable time for your technical staff.

Smart Triage and Dispatch

Rallied intelligently triages incoming tickets by asking end users relevant questions to categorize issues by priority. It fills in necessary triage fields and can pull documentation from integrated systems like IT Glue or Hudu, ensuring that tickets are routed to the right technician swiftly.

Efficient Onboarding and Offboarding

Streamline your onboarding and offboarding processes with Rallied AI. It simplifies the setup of new hires by managing tasks like M365 license provisioning and Active Directory account creation from a single message or ticket. Offboarding is just as easy, ensuring that access is revoked promptly when contractors leave.

Comprehensive Integration

Rallied connects with a wide range of tools within your tech stack, including ConnectWise, Autotask, and Microsoft 365. This extensive integration capability allows Rallied to operate efficiently within your existing workflows, ensuring smooth operations and minimal disruption during deployment.

Streamlining IT Support Operations

Rallied AI can dramatically enhance the efficiency of IT support operations. By automating the resolution of routine tickets, your team can focus on higher-value tasks, resulting in improved service delivery and customer satisfaction.

Reducing Operational Costs

For MSPs experiencing high ticket volumes, Rallied AI provides a cost-effective alternative to hiring additional staff. It can handle a significant number of L1 and L2 tickets, saving your business thousands of dollars each month in labor costs.

Enhancing Employee Experience

With Rallied managing basic IT requests, employees can receive faster resolutions to their issues. This leads to a more satisfied workforce, as they spend less time waiting for support and more time on their core responsibilities.

Accelerating New Hire Integration

Rallied AI ensures that new employees are set up quickly and efficiently. By automating the onboarding process, including account creation and access management, Rallied helps new hires start contributing sooner, enhancing overall productivity.

What if it breaks something?

Rallied AI operates under parameters set by your organization. You can determine which tasks it can execute autonomously and where it should defer to human intervention, ensuring control over critical operations.

We've tried AI tools before, what makes Rallied different?

Rallied AI is built with MSPs in mind, eliminating the need for extensive setup and a full-time administrator. Unlike other tools, Rallied starts working immediately upon deployment, making it a practical solution for busy teams.

How does Rallied handle high ticket volumes?

Rallied AI is designed to efficiently manage a high volume of tickets, handling L1 and L2 issues autonomously. This capability allows your tech team to focus on more complex tasks, improving overall operational efficiency.

How quickly can we get started?

After an initial kickoff call to map your tech stack, Rallied AI can be connected and deployed within the same week. The 30-day free trial includes custom integrations and workflow tuning, allowing you to see immediate benefits without long delays.