ShadowLock

ShadowLock is a shadow AI detection and governance platform built specifically for Managed Service Providers (MSPs) and internal IT teams. It gives you real-time visibility and control over how employees use AI tools, before sensitive data ever leaves the endpoint. Think of it as a security guard for your organization's AI usage that watches everything from browser extensions and desktop AI apps to local large language models like Ollama and personal accounts on public AI chatbots. The platform covers the blind spots that traditional managed-device controls miss completely. It works through three layers: a browser extension that intercepts and classifies risky pastes to AI sites, a Windows agent that blocks desktop AI apps and deploys silently through your existing RMM tool, and a multi-tenant dashboard that lets you audit or block each control with audit-ready reports. ShadowLock is built for MSPs to govern AI across every client from one single place, and it is private by design with no keystroke logging and zero content transmission. This means you get full visibility and control without compromising employee privacy or creating additional data liability. Whether you are worried about HIPAA exposure, GDPR compliance, trade secret protection, or simply want to understand what AI tools your team is actually using, ShadowLock provides the answers and the controls you need to act confidently.

Browser Enforcement Extension

The browser extension is your frontline defense against risky AI usage. It automatically configures itself once the Windows agent is installed, so there is no manual setup required for each user. The extension intercepts pastes, file uploads, and sensitive data typed directly into AI prompts on sites like ChatGPT, Claude, and Gemini. It then classifies the content and enforces your organization's data-sharing policies with clear, user-facing messages that explain why an action was blocked or allowed. This gives employees immediate feedback and helps them understand your AI governance rules without confusion.

Silent RMM-Deployed Windows Agent

The Windows agent deploys silently through your existing Remote Monitoring and Management (RMM) tool, requiring zero user interaction or technical expertise from the employee. Once installed, it monitors all AI activity on the endpoint, scans for installed browser extensions, detects local AI applications like Ollama and LM Studio, and locks down the AI features built directly into Chrome, Edge, Brave, and Firefox. The agent runs completely in the background and does not slow down the user's workflow, making it ideal for managed service providers who need to deploy across hundreds or thousands of endpoints quickly and quietly.

Multi-Tenant Governance Dashboard

The multi-tenant dashboard is the command center for your entire AI governance strategy. From this single pane of glass, you can see real-time AI usage across every client organization you manage. You can audit which AI tools are being used, by whom, and with what types of data. You can block specific tools or categories of tools with a single click, and you can generate audit-ready reports that satisfy compliance requirements for HIPAA, GDPR, CCPA, and other frameworks. The dashboard is designed for MSPs who need to manage multiple clients efficiently without logging into separate systems.

Local LLM and Desktop App Detection

ShadowLock goes beyond browser-based AI detection to cover the growing threat of desktop AI applications. It detects and governs local large language models like Ollama and LM Studio, as well as desktop versions of popular AI tools like Claude Desktop and the ChatGPT app. These applications run entirely outside browser-based controls and can access local files, clipboard data, and even network resources without any oversight. ShadowLock gives you the same level of visibility and control over these tools as you have over browser-based AI, closing a critical security gap that most organizations do not even know exists.

Healthcare HIPAA Compliance for MSPs

A managed service provider managing IT for multiple healthcare clinics needs to ensure that no patient data is being pasted into public AI tools like ChatGPT or Claude. Without a Business Associate Agreement (BAA) in place, any transmission of ePHI to these tools triggers a HIPAA violation, even if no breach occurs. ShadowLock gives the MSP real-time visibility into all AI usage across every clinic endpoint, automatically intercepts and blocks pastes containing patient data, and provides audit-ready reports that demonstrate compliance during HIPAA audits. The MSP can manage all clinics from a single dashboard and deploy the agent silently through their existing RMM tool.

Protecting Trade Secrets in a Law Firm

A law firm with multiple offices uses AI coding assistants and desktop AI apps to help with document review and contract analysis. Partners are concerned that proprietary legal strategies, client confidential information, and internal case notes could be exposed through unapproved AI tools. ShadowLock detects and blocks unauthorized desktop AI applications like Ollama and LM Studio, monitors browser-based AI usage for sensitive content, and provides clear user-facing warnings when an attorney attempts to paste confidential information into a public AI tool. The firm's IT team can generate reports showing exactly which AI tools are in use and what types of data are being shared.

MSP Liability Reduction for IT Service Providers

An MSP providing managed security services to a mid-sized financial advisory firm discovers that employees have been using personal accounts on AI chatbots to process client financial data. Without ShadowLock, the MSP would have no visibility into this activity and could face liability if a data incident occurs. With ShadowLock deployed, the MSP gains immediate visibility into all AI usage, can block unauthorized tools with a single click, and has audit trails that prove they took reasonable steps to prevent data exposure. This significantly reduces the MSP's liability exposure and strengthens their security posture for all clients.

Incident Response for AI-Related Data Breaches

When an organization suspects that sensitive data may have been exposed through an AI tool, the incident response team needs to quickly determine which tool was used, which account was involved, and what data was transmitted. Without prior visibility, this investigation is nearly impossible. ShadowLock provides the forensic evidence needed to answer these questions. The platform logs all AI interactions classified by risk level, identifies the specific AI tool and account used, and generates a complete timeline of events. This allows the incident response team to make informed decisions about notifications, remediation, and regulatory reporting.

Does ShadowLock record keystrokes or transmit my employees' content?

No. ShadowLock is private by design. The platform does not log keystrokes, and it does not transmit any content from your endpoints to external servers. The browser extension classifies content locally on the device and only sends metadata about the action (such as which AI tool was used and what category of data was detected) to the dashboard. This means you get full visibility into AI usage without creating additional data liability or compromising employee privacy.

How do I deploy ShadowLock across my clients' endpoints?

Deployment is designed to be simple and non-disruptive. The Windows agent deploys silently through your existing Remote Monitoring and Management (RMM) tool. There is no need for manual installation on each endpoint, and users do not need to take any action. Once the agent is installed, the browser extension configures itself automatically. This makes it easy for MSPs to deploy ShadowLock across hundreds or thousands of endpoints in a single day.

What AI tools and applications does ShadowLock detect and govern?

ShadowLock currently detects and governs over 100 different AI tools, services, and desktop applications, and the list is growing continuously. This includes public AI chatbots like ChatGPT, Claude, and Gemini, AI browser extensions like sidebar assistants and email rewriters, desktop AI apps like Claude Desktop, ChatGPT app, Ollama, and LM Studio, AI coding assistants like GitHub Copilot and Cursor, and meeting transcription AI tools like Otter.ai and Fireflies. The platform also detects embedded AI features in SaaS applications like Microsoft Copilot.

Can ShadowLock help me with compliance audits for HIPAA or GDPR?

Yes, absolutely. ShadowLock generates audit-ready reports that document all AI usage across your organization, including which tools were used, what categories of data were shared, and what actions were taken by the platform (such as blocking a risky paste). These reports satisfy documentation requirements for HIPAA, GDPR, CCPA, and other privacy frameworks. The multi-tenant dashboard also allows MSPs to generate separate reports for each client, making compliance audits straightforward and defensible.