Flidget

Flidget is a proactive churn prevention tool built specifically for SaaS founders and small teams who are tired of discovering user churn after the damage is already done. Unlike traditional analytics tools that only tell you when a customer has already left, Flidget warns you before they go and captures the real reason when they cancel. The core of the product is a live risk scoring system that labels every user in your product as Healthy, Risky, or Drifting, each with a plain English explanation attached. Instead of seeing a cryptic score like "dropped to 48," your team sees something actionable like "last active 9 days ago, never completed onboarding." This means you wake up each morning knowing exactly who needs a gentle nudge today, before they have made up their mind to leave. When a user does click cancel, a short chat opens right there on your cancel page with no redirects or dropdown menus. Users type or speak for about ten seconds in their own words, and that reason lands tagged in your dashboard ready for action. Both signals live in one place, so you can filter by churn reason, read full transcripts, fire a rescue email from your own domain, and queue win-back candidates without opening another tool. Setup takes just ten minutes with a single npm install, and it works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup. Flidget offers a free plan to get started, with paid plans beginning at 29 dollars per month.

Drift Scoring with Plain English Reasons

Every user in your product gets a live risk score that labels them as Healthy, Risky, or Drifting. Instead of a confusing number, you see a clear reason like "logged in 2 days ago, used invite_teammate" for healthy users or "9 days inactive, never used invite_teammate" for drifting users. This feature helps your team start each day knowing exactly who needs attention and why, without decoding complex analytics.

Retention Copilot for Moment of Exit Feedback

The moment someone clicks cancel, a short chat opens right there on your cancel page with no redirects or forms. Users can type or speak for about ten seconds in their own words, and their reason lands tagged in your dashboard. This captures authentic feedback that dropdown menus never get, giving you the real story behind why people leave.

Unified Dashboard for Both Signals

Drift scores and exit reasons live together in one dashboard so you never have to switch between tools. You can filter by churn reason, read full transcripts of typed or voice conversations, fire a rescue email from your own domain, and queue win-back candidates all from the same place. This saves you time and keeps your retention efforts organized.

Easy Setup with One npm Install

Getting started takes just ten minutes with a single npm install command. You add your public key and call Flidget.init once, and drift signals and exit capture start working from there. The tool works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup, so you do not need to change your existing infrastructure.

Proactive Outreach to Slipping Users

When a user moves from Healthy to Risky, your team can reach out with context rather than a cold ping. For example, if Drift shows a user has been inactive for five days and their usage is dropping, you can send a personalized check-in email from your own domain. This timely nudge often turns them around before they ever consider canceling.

Capturing Real Reasons at Cancel

Instead of guessing why users leave based on a dropdown menu, you get their actual words. When someone cancels, they type or speak their reason in ten seconds. You see exactly what went wrong, whether it is pricing, a missing feature, a competitor, or something else entirely. This raw feedback helps you improve your product with real user insights.

Building a Win-Back Queue from Exit Feedback

After capturing exit reasons, you can filter by high-intent users who might return. For instance, if someone left because of a missing feature that you later add, you can queue them for a win-back campaign. The dashboard shows you exactly who said what, so your outreach feels personal and relevant.

Monitoring Team Performance with Completion Data

The Retention Copilot dashboard shows you completions per month, so you can see how many exit conversations your team has captured. This helps you track whether your churn prevention efforts are actually being used and how many users are giving feedback. You can also see the top churn reason for the month, like pricing or features, to prioritize product improvements.

How is Flidget different from other churn analytics tools?

Most tools tell you churn happened after the fact, but Flidget tells you it is coming with live risk scores and plain English reasons. It also captures the real reason at the moment of cancel through a short chat, rather than relying on dropdown menus or surveys. Both signals live in one dashboard, so you can act without switching tools.

How long does it take to set up Flidget?

Setup takes about ten minutes with a single npm install command. You add your public key and call Flidget.init once, and drift signals and exit capture start working from there. It works with Stripe, Paddle, Lemon Squeezy, or any custom billing setup, so you do not need to change your existing infrastructure.

Can users give feedback in their own words?

Yes, when someone clicks cancel, a short chat opens right there on your cancel page with no redirects. Users can type or speak for about ten seconds in their own words. That reason lands tagged in your dashboard, ready for you to read the full transcript and act on it.

What plans does Flidget offer?

Flidget offers a free plan so you can hear your first exit reason without any cost. Paid plans start at 29 dollars per month, giving you access to more features like filtering by churn reason, reading full transcripts, firing rescue emails from your own domain, and queuing win-back candidates.

Flidget offers a free plan that lets you hear your first exit reason and start capturing feedback immediately. Paid plans begin at 29 dollars per month, which unlocks the full dashboard with filtering by churn reason, full transcript reading, rescue email sending from your own domain, and win-back candidate queuing. This pricing is designed for SaaS founders and small teams who need affordable, effective churn prevention without breaking their budget.