Yuma AI
About Yuma AI
Yuma AI is designed to revolutionize ecommerce customer service by automating support ticket handling. Targeted at large Shopify businesses, it utilizes Generative AI for swift, accurate responses, enhancing customer satisfaction while reducing operational costs. With intelligent automation, Yuma optimizes agent productivity and answers inquiries 24/7.
Yuma AI offers a scalable pricing plan to fit various business needs. The free tier enables businesses to start automating customer support, while premium packages deliver advanced features and customization options. Upgrading brings additional benefits like increased automation rates and enhanced analytics to improve support efficiency and ROI.
Yuma AI boasts a user-friendly interface designed for seamless navigation and interaction. Its organized layout, enhanced by intuitive features, ensures that users can easily access essential tools and functionalities. The platform's design promotes efficiency, allowing businesses to manage customer inquiries and automate responses without hassle.
How Yuma AI works
To get started with Yuma AI, users simply sign up and complete the onboarding process, integrating the platform with their existing ecommerce systems, primarily Shopify. Once set up, users can create automated responses using the AI's pre-trained knowledge base. The platform categorizes inquiries and intelligently handles customer requests, freeing up live agents for complex issues and improving response times significantly.
Key Features for Yuma AI
Intelligent Ticket Automation
Yuma AI's Intelligent Ticket Automation feature revolutionizes customer support by autonomously handling up to 49% of inquiries. This capability allows businesses to respond faster and more efficiently, significantly enhancing customer satisfaction and optimizing agent resources. Yuma AI transforms customer interactions, ensuring prompt resolutions and seamless service.
Omni-channel Support
Yuma AI provides omni-channel support, allowing brands to engage with customers across various platforms like email, social media, and chat. This feature ensures consistent customer interactions and accessibility, enabling businesses to deliver personalized assistance 24/7. With Yuma AI, customer queries are handled seamlessly, enhancing overall service quality.
Feedback Management System
Yuma AI's Feedback Management System autonomously addresses reviews and feedback on various platforms. By escalating critical issues to managers, it helps brands maintain a positive reputation. This feature not only saves valuable time but also ensures that customer opinions are promptly acknowledged and managed effectively.
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