Unthread

About Unthread

Unthread is an AI-powered platform that transforms your Slack workspace into a robust support system. It automatically tracks conversations as tickets, assigns them based on priority, and facilitates quick resolutions, enhancing team productivity. Ideal for customer support teams, Unthread streamlines communication and resolves issues efficiently.

Unthread offers a free 14-day trial with no credit card required and a variety of subscription tiers. Higher tiers unlock advanced features such as integrations with CRMs and analytics tools, empowering support teams to enhance their workflow and customer engagement through AI-driven solutions.

Unthread features a user-friendly interface designed for seamless navigation. Its intuitive layout allows users to easily track, manage, and resolve support tickets directly within Slack. The integration of chat functionalities enhances interactions, making Unthread a powerful tool for teams focused on efficient customer support.

How Unthread works

Users begin their journey with Unthread by connecting their Slack workspace and setting up channels for support inquiries. Once integrated, all new conversations are automatically transformed into tickets. The AI prioritizes these tickets, notifying team members of urgent issues, and facilitating easy escalation. Users can manage interactions via the intuitive dashboard, effectively track ticket statuses, and utilize built-in automation tools for rapid responses. Throughout the process, Unthread enhances user interaction and satisfaction.

Key Features for Unthread

AI-Driven Ticketing

Unthread's AI-driven ticketing system automatically converts Slack conversations into manageable tickets, streamlining support processes. This feature allows teams to prioritize issues efficiently, assign tasks, and resolve customer inquiries swiftly, ensuring enhanced responsiveness and customer satisfaction, all while integrating seamlessly within existing workflows.

Seamless Integration with CRMs

Unthread offers seamless integration with various CRMs, enhancing the ticketing experience by unifying customer data. This feature allows support teams to access critical information quickly, empowering them to respond more effectively to customer inquiries and maintain a holistic view of interactions, ultimately improving service quality.

Omni-channel Support

With its omni-channel support, Unthread aggregates tickets from multiple sources, including emails and Slack DMs. This unique feature ensures that support teams can manage all customer interactions from one platform, facilitating a coordinated response strategy and improving overall efficiency in handling customer requests.