Sobel
About Sobel
Sobel is a customer support platform tailored for early-stage startups, enabling seamless user interaction through its embedded Messenger. With features like a dedicated inbox and a comprehensive knowledge base, Sobel helps teams provide effective support without users leaving their product, ensuring efficient communication and improved customer satisfaction.
Sobel offers simple pricing focused on small teams, with a free plan that includes a Messenger widget, knowledge base, and shared inbox for four users. Additional seats are just $10 each, and early adopters can join the waitlist for notifications and discount codes, maximizing their budget while enhancing support.
Sobel's user interface prioritizes simplicity and accessibility, combining a clean layout with intuitive navigation. Users can effortlessly engage with features like the Messenger and knowledge base, ensuring an efficient browsing experience. The design focuses on user-friendly interactions, making it easy for teams to manage customer support effectively.
How Sobel works
Users can sign up for Sobel's platform through the waitlist, gaining access to its vital features once launched. After onboarding, users can easily integrate the embedded Messenger into their product for real-time support. The platform allows teams to manage conversations through a shared inbox and publish a knowledge base seamlessly.
Key Features for Sobel
Embedded Messenger
The embedded messenger is a standout feature of Sobel, allowing customer support teams to engage users without leaving the product. This seamless communication enhances user experience and resolves issues instantly, making Sobel an essential tool for startups looking to optimize their customer interactions.
Knowledge Base
Sobel’s knowledge base allows companies to publish common questions and solutions, integrating directly with Messenger. This feature helps users find answers quickly, reducing support queries and streamlining customer service efficiency. Sobel empowers startups to enhance user satisfaction while providing valuable self-service options.
Multi-language Support
Sobel automatically translates knowledge base articles into multiple languages, ensuring global accessibility. This key feature enriches user experience by providing support in various languages, making it easier for startups to cater to diverse audiences and enhancing customer support effectiveness across different regions and demographics.
