Level AI

About Level AI

Level AI is designed for contact centers aiming to elevate customer interactions and agent efficiency. By leveraging generative AI and real-time analytics, it provides actionable insights and automates quality monitoring, allowing teams to focus on delivering outstanding service and improving overall performance effectively.

Level AI offers various subscription plans tailored to different contact center sizes, enhancing features like real-time coaching and advanced analytics. Upgrading unlocks additional capabilities, enabling organizations to maximize operational efficiency and customer satisfaction, ensuring a competitive edge in service excellence.

Level AI's user interface is intuitive and designed for streamlined navigation. Its layout facilitates easy access to key features like AI-generated insights and coaching tools, creating a user-friendly experience that enhances productivity. The design prioritizes clarity, ensuring users effectively leverage its powerful functionalities.

How Level AI works

Users begin their experience with Level AI by onboarding their contact center data, where the platform integrates seamlessly. Once set up, users can navigate the dashboard to access AI-generated performance insights, track agent performance, and utilize coaching resources. The platform's real-time analytics and automation capabilities enhance user interactions, making it simple to improve customer experiences.

Key Features for Level AI

Real-time Call Analytics

Level AI provides real-time call analytics, revolutionizing how contact centers monitor interactions. With this feature, users gain immediate insights into customer feedback and agent performance, empowering teams to enhance service quality and optimize communication strategies effectively.

AI-Driven Quality Assurance

Level AI's AI-driven quality assurance automates the monitoring of customer interactions, ensuring near-perfect accuracy. This feature alleviates the manual scoring burden, allowing contact centers to maintain high standards while focusing on improving customer satisfaction and operational efficiency.

Generative AI Coaching Tools

With Level AI's generative AI coaching tools, agents receive personalized guidance that enhances their abilities. This unique feature combines real-time feedback and performance tracking, enabling agents to improve quickly and deliver exceptional customer experiences while boosting overall agent satisfaction.