Faye

About Faye

Faye is a Web3 customer success helpdesk designed to enhance user experience through AI-driven automation. The self-learning chatbot efficiently manages and optimizes customer support, providing accurate on-chain troubleshooting and instant responses. Faye caters to projects seeking to scale their success with minimal resources.

Faye offers flexible pricing plans tailored for all sizes, ensuring value at every level. Projects can choose from tiers that include automation features and real-time support options. Upgrading to higher plans unlocks advanced functionalities to enhance customer engagement and streamline support operations.

Faye's user interface is intuitively designed for seamless navigation, allowing users to manage tasks effortlessly. The all-in-one admin dashboard provides a consolidated view, making it easy to configure automated responses and access real-time messages. This user-friendly layout enhances overall interaction and efficiency.

How Faye works

Users onboard by connecting their wallets to Faye, instantly accessing streamlined customer support. The self-learning AI chatbot identifies and resolves issues through on-chain analysis and contextually relevant responses. As users interact, Faye continually learns, enhancing accuracy and user satisfaction, simplifying processes for support teams.

Key Features for Faye

Self-learning AI Chatbot

Faye features a self-learning AI chatbot that excels in Web3 customer support. By mastering smart contracts and understanding on-chain queries, it provides accurate solutions efficiently, saving time for both users and support teams. Faye's unique ability to resolve issues before reaching human agents greatly enhances workflow.

On-chain Troubleshooting

Faye's on-chain troubleshooting capability distinguishes it in the customer support arena. By auto-crawling relevant transactions and analyzing error messages, Faye AI delivers precise solutions. This feature not only improves response times but also empowers users with the information needed to resolve issues swiftly.

Seamless Chatbot-to-Human Handoff

Faye offers a seamless chatbot-to-human handoff, ensuring users are never left without support. If the chatbot cannot resolve a query, it escalates the issue to a human agent, preserving user satisfaction and engagement. This feature enhances the overall customer experience by providing personalized assistance.