EdgeTier

About EdgeTier

EdgeTier empowers contact centres to unlock insights from customer conversations via an all-in-one platform. By utilizing advanced AI technology, it automates conversation analysis, alerts teams to emerging issues, and improves agent performance. This innovative solution enhances customer experiences by providing actionable insights effortlessly.

EdgeTier offers various pricing plans to suit different business needs, ensuring flexibility and scalability. Each tier provides value through improved customer insights and enhanced agent training. Businesses can maximize their customer service potential by upgrading. Pricing is designed to fit organizations of varied sizes in multiple sectors.

EdgeTier features a user-friendly interface designed for effortless navigation and quick access to important insights. Its streamlined layout and intuitive design make it easy for users to analyze conversations, track trends, and coach agents, ensuring a seamless browsing experience that enhances productivity and effectiveness.

How EdgeTier works

To interact with EdgeTier, users begin by onboarding their customer service data into the platform. The AI technology then scans and analyzes all conversations in real time, flagging potential issues and trends. Users can navigate through insights, automate tagging, and enhance agent performance, ensuring a responsive customer support experience.

Key Features for EdgeTier

Real-time Anomaly Detection

EdgeTier's real-time anomaly detection identifies unusual customer interaction patterns, notifying teams of issues before they escalate. This unique feature helps businesses proactively manage customer satisfaction, enabling swift responses to emerging problems and improving overall service efficiency.

Automated Tagging and Analysis

EdgeTier's automated tagging and analysis streamline workflow by categorizing customer interactions in real time. This feature allows teams to focus on resolving issues rather than sifting through data, enhancing productivity and ensuring valuable insights are readily available for informed decision-making.

Agent Performance Monitoring

EdgeTier's agent performance monitoring provides leaders with insights into agent interactions, identifying training needs and improving overall performance. This feature aids in enhancing customer satisfaction and ensuring agents are equipped with the skills necessary to deliver exceptional support experiences.