Deflekt.ai
About Deflekt.ai
Deflekt.ai is an innovative platform designed to streamline customer and coworker support through automated replies. By integrating with popular communication channels like web chat, email, Slack, and Teams, Deflekt.ai answers questions before they turn into tickets, providing significant relief for human support teams.
Deflekt.ai offers a range of pricing plans, starting with a Free plan to test the features. The Grow plan at $17 offers three projects and 1,000 documents, while the Pro plan at $67 allows up to 10 projects and 5,000 documents. Users can explore and scale their support capabilities effectively.
Deflekt.ai features an intuitive user interface designed for seamless navigation and integration. Its layout prioritizes user experience, allowing easy access to key functionalities. Users can customize their chat widgets and manage multiple support channels efficiently, creating a tailored support experience.
How Deflekt.ai works
Users can easily get started with Deflekt.ai by signing up for a free trial, allowing them to explore its features. After onboarding, users can add documents and configure their preferences for various channels. The AI then handles common inquiries, with essential support always just one click away for complex issues, effectively deflecting tickets.
Key Features for Deflekt.ai
Automated Ticket Deflection
Deflekt.ai excels at automated ticket deflection, reducing support inquiries by answering up to 50% of questions automatically. This key feature enhances support team efficiency, minimizing the volume of tickets needing human attention and allowing teams to focus on more complex customer needs.
Multi-Channel Support Integration
Deflekt.ai supports an impressive range of channels, including email, Slack, Teams, and website chat. This multi-channel integration ensures users can manage all support inquiries from a single platform, creating a seamless experience while effectively deflecting customer queries at every interaction point.
Customizable Chat Widget
With Deflekt.ai's customizable chat widget, businesses can enhance their user interface to match brand colors and tone. This unique feature allows organizations to create an inviting and personalized support experience, fostering trust and engagement while utilizing automated responses for efficiency.
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