Cardina

About Cardina

Cardina is revolutionizing customer support by allowing agents to see and interact with customers' screens in real-time. Its innovative cobrowsing feature enables hands-on assistance, drastically reducing resolution times and boosting customer satisfaction. Ideal for tech-savvy and non-tech-savvy clients alike, Cardina enhances user engagement and problem-solving.

Cardina offers a range of pricing plans tailored to different needs, allowing businesses of all sizes to choose a suitable option. Each subscription includes essential features, with potential discounts for longer commitments. Upgrading ensures access to advanced tools, including detailed analytics and enhanced support capabilities with Cardina.

The user interface of Cardina is designed for simplicity and efficiency. Its clean layout ensures seamless navigation between features, with intuitive controls for both agents and customers. This user-friendly design promotes ease of use, enabling a more engaging support experience while maintaining robust functionality throughout Cardina.

How Cardina works

Using Cardina is straightforward: users start by signing up and accessing the platform from their browser. During support calls, agents can request screen sharing, allowing them to see customers' issues in real-time. With the ability to draw on screens and guide discussions, Cardina enhances communication and ensures effective resolutions.

Key Features for Cardina

Real-time Cobrowsing

Cardina's standout feature is its real-time cobrowsing capability, enabling agents to guide customers directly on their screens. This unique functionality allows for immediate, personalized support, drastically cutting down resolution times and enhancing customer satisfaction while ensuring seamless interaction between the customer and support staff.

Instant Screen Sharing

The instant screen sharing feature of Cardina allows support teams to quickly connect with customers, eliminating the need for complicated setups. This capability fosters a more intuitive support experience, enabling agents to assist customers with immediate visual guidance, leading to faster issue resolution and enhanced satisfaction.

Session Recordings

Cardina's session recording feature empowers agents to review past interactions, enhancing learning and support processes. By analyzing recorded sessions, teams can refine their approaches, improve training, and elevate overall customer support effectiveness, positioning Cardina as an essential tool for ongoing service improvement and excellence.