AskLettie

About AskLettie

AskLettie is your intelligent, 24/7 property management assistant designed to take the stress and time out of handling tenant maintenance requests. It works seamlessly through WhatsApp, a platform your tenants already use every day, to automate the entire process from initial report to final resolution. For landlords and letting agents across the UK, Lettie is the solution to stop renting out your precious time along with your property. It automatically logs every interaction, triages issues based on urgency (including compliance with regulations like Awaab's Law), and provides you with clear, actionable reports. This means no more missed calls, chaotic message threads, or manual paperwork. AskLettie gives you calm, complete control over maintenance, ensures you have a perfect audit trail for compliance, and frees up hours of your week, all while providing a fast, professional service that your tenants will appreciate.

Features of AskLettie

24/7 AI Triage via WhatsApp

Lettie is always on duty, handling tenant queries and maintenance reports through WhatsApp at any time of day or night. There's no need for tenants to download a new app. The AI instantly engages with them, asks clarifying questions, analyses photos, and assesses the severity of the issue. This provides immediate acknowledgment to the tenant and automatically categorises the task for you, cutting out the initial back-and-forth and guesswork.

Automatic Compliance Audit Trail

Every single interaction is automatically logged into a time-stamped, un-editable record. This includes the tenant's original message, Lettie's AI replies, any photos submitted, and the actions you take. This builds a perfect, automatic paper trail that is essential for proving compliance with regulations like the upcoming Renters' Right Act, giving you peace of mind and protecting your business.

Centralised Evidence Locker

Keep all your important property documents and proof in one secure, organised place within your Lettie dashboard. You can attach repair invoices, gas safety certificates, contractor notes, and add private comments. This means all the evidence you need for an audit or tenancy dispute is immediately accessible and linked to the relevant property and maintenance history.

Expert AI with Visual Analysis & Live Data

Lettie's AI is specially trained for property maintenance. It doesn't just chat; it analyses photos sent by tenants to visually identify faults and assess urgency. It's also trained on thousands of real maintenance cases and appliance manuals for accurate triage. Furthermore, it has live internet access to check real-time information, like weather reports, which might affect a repair, making its assessments incredibly smart and reliable.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords who manage their own properties can use Lettie to get their evenings and weekends back. Instead of being on call for every dripping tap or blown fuse, Lettie handles the first response, filters out simple queries tenants can solve themselves with guidance, and only escalates urgent issues. This saves hours per week and provides the structured log needed to stay compliant without administrative headache.

For Letting Agencies

Agencies managing multiple properties for different landlords can scale their operations efficiently with Lettie. It provides a consistent, professional first point of contact for all tenants, ensuring no request is missed. The automatic logging and reporting make it easy to demonstrate due diligence to property owners and streamline internal workflows for property managers handling high volumes of tasks.

Ensuring Awaab's Law & Renters' Right Act Compliance

With strict new regulations focusing on response times to hazards like damp and mould, Lettie is a crucial tool. It automatically collects and timestamps all reports related to property conditions, creating the data trail needed to prove you acted swiftly and appropriately. This turns a major compliance worry into an automated, managed process.

Streamlining Tenant Onboarding & Communication

From the moment a new tenant moves in, Lettie provides a smooth, modern communication channel. You can invite tenants directly through the platform, and they can immediately report issues via a familiar app. This improves tenant satisfaction by offering instant acknowledgment and reduces the friction that leads to unreported maintenance problems.

Frequently Asked Questions

How do my tenants start using AskLettie?

It's very simple! After you sign up and add your property details, you can invite your tenants directly from your Lettie dashboard. They will receive a link to start a chat with Lettie on WhatsApp. There is nothing for them to download or install. They just click the link and can start reporting issues immediately in a chat they already use.

Is my data and my tenants' data secure?

Yes, security is a priority. Your Lettie dashboard is a secure, centralised platform. The system creates an un-editable audit trail, and your data is handled responsibly. As indicated on the website, your phone number is never used for marketing purposes, ensuring privacy for both you and your tenants.

Can Lettie handle emergency situations?

Absolutely. Lettie's AI is trained to triage issues based on severity. If a tenant reports something that is flagged as an emergency (like a major leak or no heating in winter), Lettie will immediately recognise the urgency and can be configured to alert you directly via your preferred method, ensuring critical issues get fast attention.

What if the AI cannot solve a tenant's problem?

Lettie is designed to triage and assist, not replace human judgment. For complex issues it cannot resolve, it will neatly log all the information, photos, and conversation history and escalate the full report to you in your dashboard. You then have all the context needed to make an informed decision and contact a contractor or handle it yourself.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans to suit different portfolio sizes. All plans include core features like 24/7 AI triage via WhatsApp, full dashboard access, and complete issue logging.

Starter Plan: Priced at £10 per month (or £5 per month when paying yearly). This plan is perfect for smaller portfolios, supporting up to 2 properties with up to 3 tenants per property. It includes automated tenant onboarding.

Professional Plan: Priced at £20 per month (or £10 per month when paying yearly). This plan is designed for growing portfolios, offering support for more properties and tenants (exact limits are implied to be higher than the Starter plan). It includes all Starter features.

New users can get 50% off their first 3 months by using the coupon code FIRST3.